December 1, 2020

NOUN e-Exams Past Question: BUS207- Business Communication

Question FBQ1 : The ___________of a good visual design is based on measuring comprehension by the audience, not on aesthetic or artistic preference.
Answer: evaluation
Question FBQ2 : There exists a variety of ways to present ____________ visually, like gestures, body languages, video and TV.
Answer: information
Question FBQ3 : Recent _______________ in the field has focused on web design and graphically oriented usability.
Answer: research
Question FBQ4 : Graphic designers use __________ of visual communication in their professional practice.
Answer: methods
Question FBQ5 : Communication is an essential aspect of _______________ life.
Answer: business
Question FBQ6 : Everyday business persons have to communicate with people at different levels of the organisation or with people external to the _____________.
Answer: organisation
Question FBQ7 : Poor or inaccurate ______________ can lead to conflict and negativity in the workplace.
Answer: communication
Question FBQ8 : Business communication examines verbal, _________and written communication in the world of business.
Answer: non-verbal
Question FBQ9 : Many people can communicate well either in _______ or speech, but often they can‘t do both.
Answer: writing
Question FBQ10 : Communication _________ is an academic field that deals with the processes of communication, commonly defined as the sharing of symbols over distances in space and time.
Answer: Studies
Question FBQ11 : Communication __________ is often considered a part of both the social sciences and the humanities,
Answer: Studies
Question FBQ12 : Most graduate programs in __________today trace their history through speech to ancient rhetoric.
Answer: Communication
Question FBQ13 : _____________is often recognised as a cornerstone of modern society—it would be hard to conceive of modern life without it.
Answer: Communication
Question FBQ14 : Communications training provides necessary skills for individuals to be effective in ___________.
Answer: Business
Question FBQ15 : Effective communication is vital for the success of personal _________ and for organisational communication.
Answer: interactions
Question FBQ16 : In organisation, it is necessary to communicate with different _________and overcome difficulties in effective communication.
Answer: sub-groups
Question FBQ17 : It is necessary to ensure that communications between individuals the various sub-cultures serve to meet the _______ and goals of the organisation.
Answer: Mission
Question FBQ18 : Communications training can assist leaders to develop the ability to perceive how various individuals and __________ relate to each other and make appropriate interventions.
Answer: sub-groups
Question FBQ19 : __________ Communication is the process of exchanging messages or information between two or more parties for the purpose of promoting business growth.
Answer: Business
Question FBQ20 : Business is conducted through various _________ of communication, including the Internet, Print, Radio, Television, Ambient media, Outdoor, and Word of mouth.
Answer: channels
Question FBQ21 : Effective business communication is crucial for the success of individuals as well as __________.
Answer: organisation
Question FBQ22 : _________communication skills help individuals to effectively interact with others in an organisation.
Answer: Good
Question FBQ23 : The basic forms of __________ communication are of two types, namely non-verbal and verbal communication.
Answer: business
Question FBQ24 : Non-verbal communication is a primitive form of communication that does not involve the use of __________.
Answer: words
Question FBQ25 : _______ communication involves the arrangement of words in a structured and meaningful manner, adhering to the rules of grammar.
Answer: Verbal
Question FBQ26 : Businesses have so far not paid much attention to _________ as a skill.
Answer: Listening
Question FBQ27 : Oral communication cannot be effective unless the audience is good at listening and most of its content is forgotten after a ____________.
Answer: Presentation
Question FBQ28 : People communicate in businesses with each other most often by ___________ communication.
Answer: Oral
Question FBQ29 : Managers have authority or the right to give orders and expect the orders to be _____________.
Answer: Obeyed
Question FBQ30 : Communication from a manager to a ____________is also different.
Answer: Subordinate
Question FBQ31 : The communication process among workers of the same level is called the ___________ form of business communication.
Answer: Horizontal
Question FBQ32 : The grapevine is the __________ way that communication takes place in an organization.
Answer: Unofficial
Question FBQ33 : The grapevine can be used by an “open” company and it will have accurate __________ however, in an authoritative culture the rumor mill may not be accurate.
Answer: Information Â
Question FBQ34 : Educational institutions often offer student counseling, or provide resources for improving _________ skills.
Answer: Study
Question FBQ35 : A study method, study system, or study technique, is a formalised learning process or procedure of _______________.
Answer: Study
Question MCQ1 : Some people do not pay much attention to _________as a communication skill.
Answer: Listening
Question MCQ2 : Verbal communication cannot be effective unless the audience is good at _________and most of its content is forgotten after a presentation.
Answer: Listening
Question MCQ3 : ________communication is the process of communicating through sending and receiving wordless messages.
Answer: Non-verbal
Question MCQ4 : ___________communication plays a key role in every person’s day to day life, from employment to romantic engagements.
Answer: Non-verbal
Question MCQ5 : Written texts have non-verbal elements such as handwriting style, spatial arrangement of words, or the use of ________.
Answer: Emotions
Question MCQ6 : Environmental factors such as furniture, architectural style, interior decorating, lighting conditions, colours, temperature, noise, and music affect the _______________of communicators during interaction.
Answer: Behavior
Question MCQ7 : ___________is the study of how people use and perceive the physical space around them.
Answer: Proxemics
Question MCQ8 : The space between the sender and the receiver of a ____________influences the way the message is interpreted.
Answer: Message
Question MCQ9 : The perception and use of space varies significantly across _________and different settings within cultures.
Answer: Cultures
Question MCQ10 : Space in non-verbal communication may be divided into __________ main categories.
Answer: Four
Question MCQ11 : The distance between communicators will also depend on ________, status, and social role.
Answer: Sex
Question MCQ12 : Chronemics is the study of the use of ________ in non-verbal communication.
Answer: Time
Question MCQ13 : The way we perceive time, structure our time and react to time is a powerful _________ tool, and helps set the stage for communication.
Answer: Communication
Question MCQ14 : __________ perceptions include punctuality and willingness to wait, the speed of speech and how long people are willing to listen.
Answer: Time
Question MCQ15 : The timing and frequency of an action as well as the tempo and rhythm of ____________ within an interaction contributes to the interpretation of non-verbal messages.
Answer: Communications
Question MCQ16 : Kinetics is the study of body movements, facial expressions, and _______.
Answer: Gestures
Question MCQ17 : Kinesic behaviors include _____ gaze, smiling, facial warmth or pleasantness, childlike behaviors, direct body orientation, and the like.
Answer: Mutual
Question MCQ18 : ________ can be used to determine a participant‘s degree of attention or involvement, the difference in status between communicators, and the level of fondness a person has for the other communicator.
Answer: Postures
Question MCQ19 : A gesture is a non-vocal bodily movement intended to express _______________.
Answer: Meaning
Question MCQ20 : The boundary between language and gesture, or verbal and non-verbal communication, can be hard to ___________.
Answer: Identify
Question MCQ21 : A ____________hello or a peace sign are examples of speech-independent gestures.
Answer: Wave
Question MCQ22 : Haptics is the study of ____________ as non-verbal communication.
Answer: Touching
Question MCQ23 : The study of the role of _______ in non-verbal communication is sometimes referred to as “oculesics”.
Answer: Eyes
Question MCQ24 : Gaze comprises the actions of looking while talking, looking while listening, amount of gaze, and frequency of glances, patterns of fixation, pupil dilation, and ____________ rate.
Answer: Blink
Question MCQ25 : Characterisers are emotions expressed while speaking, such as laughing, crying, and _______________.
Answer: Yawning
Question MCQ26 : A/an____________ qualifier is the style of delivering a message – for example, yelling “Hey stop that!”,
Answer: Voice
Question MCQ27 : Repeating consists of using gestures to strengthen a verbal message, such as pointing to the object of _________________.
Answer: Discussion
Question MCQ28 : Verbal and non-verbal messages within the same interaction can sometimes send opposing or conflicting _______________.
Answer: Messages
Question MCQ29 : A person verbally expressing a statement of truth while simultaneously fidgeting or avoiding eye contact may convey a mixed message to the _____________ in the interaction.
Answer: Receiver
Question MCQ30 : Accurate _______of messages is made easier when non-verbal and verbal communication complements each other.
Answer: Interpretation
Question MCQ31 : Non-verbal cues can be used to elaborate on ________ messages to reinforce the information sent when trying to achieve communicative goals etc.
Answer: Verbal
Question MCQ32 : Non-verbal ________is sometimes used as the sole channel for communication of a message.
Answer: Behavior
Question MCQ33 : _______learn to identify facial expressions, body movements, and body positioning as corresponding with specific feelings and intentions.
Answer: People
Question MCQ34 : Non-verbal signals are used to __________ the interpretation of verbal messages.
Answer: Alter
Question MCQ35 : _______________communication as the name suggests is communication through visual aid.
Answer: Visual

FBQ1: Listening carefully with the intent of attacking the speaker is known as………….
Answer: ambushing

FBQ2: The process of screening out parts of information that bores us or makes us uncomfortable in a communication process is known as…………..
Answer: selective listening

FBQ3: The psychological theory which states that a person feels conflict if they hold two or more attitudes that are in opposition to each other is known as…………..
Answer: dissonance

FBQ4: The method of memorising lists and organising them is known as………..
Answer: mnemonics

FBQ5: A symbol or combination of symbols used to convey emotional content in written or message form is known as………….
Answer: emoticons

FBQ6: Any interference that keeps a message from being understood or accurately interpreted is regarded as……………
Answer: noise

FBQ7: A dialogue intended to produce an agreement upon courses of action, to bargain for individual or collective advantage, to resolve disputes or to craft outcomes to satisfy various interests is referred to as………..
Answer: negotiation

FBQ8: The process of breaking talks into steps, organised by time is known as………..
Answer: chronology

FBQ9: The first step in planning an oral presentation is developing a…….
Answer: purpose statement

FBQ10: The process of speaking to a group of people deliberately and in a structured manner with the intention of informing, influencing, or entertaining them is known as…………
Answer: public speaking

FBQ11: The letter that accompanies an applicant’s curriculum vitae is known as……….. 
Answer: cover letter

FBQ12: In formal letter writing, the abbreviation RSVP stands for…………
Answer: please reply

FBQ13: PP is the abbreviation for……….., which is a Latin phrase used in formal letter writing to show that one is signing a letter on somebody else’s behalf
Answer: per procurationem

FBQ14: Internal communications within an organization is conveyed through……..
Answer: memos

FBQ15: Writing is said to be……..because it can occur at any time and the process can return several times
Answer: recursive

FBQ16: The method of drawing rough sketches to plan a picture book, a movie script, a graphic novel or other fiction is known as……….
Answer: storyboarding

FBQ17: The technique of creating a visual web that represents associations among ideas is known as……………
Answer: clustering

FBQ18: Words that carry the meaning or sense in a sentence is referred to as……….
Answer: keywords

FBQ19: Words are made from………..
Answer: Syllables

FBQ20: A…………..sentence encapsulates or organises an entire paragraph and often appear at the beginning
Answer: Topic

FBQ21: A complete sentence has a subject and a………..
Answer: predicate

FBQ22: A………… the most basic type of a sentence which consists of a single independent clause
Answer: simple sentence

FBQ23: A…………is a grammatical and lexical unit consisting of one or more words, representing distinct and differentiated concepts, and combined to form a meaningful statement, question, request, or command.
Answer: sentence

FBQ24: One method of note taking common among visual communicators that allows them to illustrate using a tree structure is known as………
Answer: mapping

FBQ25: The practice of writing pieces of information, often in an informal or unstructured manner is known as:
Answer: note taking

MCQ1: The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs is known as?
Answer: Communication

MCQ2: Communication is commonly perceived as a:
Answer: One-way process

MCQ3: The following are common barriers to successful communication except:
Answer: Structure

MCQ4: The collection of rules and conventions that govern the composition of sentences in any given natural language is known as:
Answer: Grammar

MCQ5: In the sentence note taking method, every new thought is written as:
Answer: A new line

MCQ6: The ‘R’s in SQ3R study skill stand for:
Answer: Read, Recite and Review

MCQ7: The form of note taking that uses graphic organizers and diagrams to organize information is known as:
Answer: Mapping

MCQ8: The mere exchange of words between two or more parties is regarded as:
Answer: Conversation

MCQ9: The following are types of paralinguistic symbols except:
Answer: Vocal synthesisers

MCQ10: Paralinguistic symbols concerned with momentary variations in the manner in which verbal symbols are presented (e.g., volume, force, pitch) are known as:
Answer: Vocal qualifiers

MCQ11: Sounds that can stand alone as symbols because they can be interpreted as having a specific meaning are known as:
Answer: Vocal characterizers

MCQ12: Sounds that regulate the flow of verbal conversation is known as:
Answer: Vocal segregates

MCQ13: Body movements that facilitate the release of tension, stress, or anxiety is known as:
Answer: Adaptors

MCQ14: The following are qualities of effective feedback except:
Answer: Political correctness

MCQ15: The principle that people are drawn towards persons and things they like, evaluate highly, and prefer; and they avoid or move away from things they dislike, evaluate negatively, or do not prefer is known as:
Answer: Immediacy principle

MCQ16: The context in which a speaker speaks is known as:
Answer: Voice set

MCQ17: The use of space and distance within communication is known as:
Answer: Proxemics

MCQ18: The study of how time affects communication is known as:
Answer: Chronemics

MCQ19: The study of paralanguage, which includes the vocal qualities that go along with verbal messages, such as pitch, volume, rate, vocal quality, and verbal fillers is known as:
Answer: Vocalics

MCQ20: The most common type of gesture which are used to illustrate the verbal message they accompany are known as
Answer: Illustrators

MCQ21: Gestures that have a specific agreed-on meaning are known as:
Answer: Emblems

MCQ22: The main types of gesture include the following except:
Answer: Amber

MCQ23: What is the term for the psychological distance between communicators which includes eye contact, smiling, vocal expressiveness, physical proximity etc.
Answer: Immediacy

MCQ24: The physical distance between communicators indicates:
Answer: The type of relationship they have

MCQ25: For the purposes of understanding how different people communicate non-verbally, Edward Hall separated cultures into two basic categories:
Answer: Contact and non-contact cultures

FBQ26: PQRST is an acronym for a study method which stands for ……., Question, Read, Summary, and Test
Answer: Preview

FBQ27: Communication among employees of the same level in an organization is called…
Answer: horizontal communication

FBQ28: The process of exchanging messages or information between two or more parties for the purpose of promoting business growth is referred to as…………..
Answer: business communication

FBQ29: Voice qualities such as volume, pitch, tempo, rhythm, articulation, resonance, nasality, and accent give each individual a unique………….
Answer: voice print

FBQ30: The context in which a communicator speaks is known as………..
Answer: voice set

FBQ31: The vocalized but nonverbal parts of a message are known as……….
Answer: paralanguage

FBQ32: The study of the role of eyes in non-verbal communication is referred to as…………
Answer: oculesics

FBQ33: Gestures with direct verbal translations are referred to as……
Answer: emblems

FBQ34: ………is central to the construction, maintenance and transmission of culture, as well as to cultural resistance and change
Answer: Communication

FBQ35: The communication between people involving the sending and reception of wordless clues is known as……………..
Answer: nonverbal communication

FBQ36: ……………are specific body movements that carry meaning
Answer: Gestures

FBQ37: When an organization is facing a public challenge, or comes under threat, the communication that is put out by the management is commonly referred to as………..
Answer: Crisis management

FBQ38: The aggregate perceptions and assessment by stakeholders including employees of an organisation’s ability to fulfil their expectations is known as………….
Answer: organizational reputation

FBQ39: ………….is the reality and uniqueness of an organisation, which is integrally related to its external and internal image and reputation through corporate communication
Answer: Corporate Identity

FBQ40: The set of activities involved in managing and orchestrating all internal and external communications aimed at engaging employees and stakeholders on which an organization depends is known as…………….
Answer: corporate communication

FBQ41: Communication… the notion that an individual’s or group’s behavior are governed by their morals which in turn affects communication
Answer: Ethics

FBQ42: The live exchange and mass articulation of information among several persons and machines remote from one another but linked by a telecommunications system is known as………..
Answer: teleconference

FBQ43: ……… understood through such indicators as direction of lean, body orientation, arm position, and body openness
Answer: Posture

FBQ44: In a communication process………can be used to determine a communicator’s degree of attention or involvement
Answer: posture

FBQ45: The study of body movements, facial expressions, and gestures in a communication process is known as ……………
Answer: Kinesics

FBQ46: Space in non-verbal communication may be divided into four main categories: intimate, personal, public, and …….. space
Answer: Social

FBQ47: …… is the study of the use of time in non-verbal communication
Answer: Chronemics

FBQ48: The study of how people use and perceive the physical space around them is known as…..
Answer: proxemics

FBQ49: The process of communicating through sending and receiving wordless messages is known as……………
Answer: non-verbal communication

FBQ50: A…….is an organizational structure where every entity in the organization, except one, is subordinate to a single other entity
Answer: hierarchical organization

MCQ26: The personal space, or “bubble,” that one maintains around their person in non-verbal communication is known as:
Answer: Body territory

MCQ27: The following are kinds of territories in proxemics except:
Answer: Private territory

MCQ28: The following are types of distances communicators keep except:
Answer: Private

MCQ29: The study of the way in which certain body movements and gestures serve as a form of non-verbal communication is known as:
Answer: Kinesics

MCQ30: The following are non-verbal communication theories except:
Answer: Kinetics

MCQ31: The phrase or sentence that has meaning (vocabulary) and structure (grammar) is known as a:
Answer: Locution

MCQ32: The following are illocutionary/perlocutionary points except:
Answer: Constitutives

MCQ33: The two types of locutionary act are:
Answer: Propositional and utterance acts

MCQ34: Speech acts that have an effect on the feelings, thoughts or actions of either the speaker or the listener is known as:
Answer: Perlocutionary act

MCQ35: Communication contexts include the following except:
Answer: Private communication

MCQ36: The first major context within the field of communication is:
Answer: Intrapersonal communication

MCQ37: The utterance of sounds that have sense and reference and therefore meaning is known as a:
Answer: Locutionary act

MCQ38: The theory of language that says that our utterances aren’t just about words and their dictionary definitions.
Answer: Speech act theory

MCQ39: The distance between communicators interacting with each will depend on the following factors except:
Answer: Music

MCQ40: Which of the following is a type of space in non-verbal communication?
Answer: All of the options

MCQ41: Which of the following factors are capable of influencing the behaviour of communicators during an interaction?
Answer: All of the options

MCQ42: The overall assessment of an organisation by its stakeholders is known as:
Answer: Reputation

MCQ43: The reality and uniqueness of an organisation, which is integrally related to its external and internal image and reputation through corporate communication is known as:
Answer: Corporate identity

MCQ44: A dialogue intended to produce an agreement upon courses of action, to bargain for individual or collective advantage, to resolve disputes or to craft outcomes to satisfy various interests is referred to as:
Answer: Negotiation

MCQ45: The following are principles of interpersonal communication except:
Answer: Interpersonal communication is rigid

MCQ46: The common fear of public speaking is called
Answer: Glossophobia

MCQ47: The writing process is seen as consisting the following steps except:
Answer: Storing

MCQ48: Words that have exactly the same sound (pronunciation) but different meanings and (usually) spelling is known as:
Answer: Homophones

MCQ49: The science of the sounds of human speech is known as:
Answer: Phonetics

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