Question FBQ1 : The ___________of a good visual design is based on measuring comprehension by the audience, not on aesthetic or artistic preference.
Question FBQ2 : There exists a variety of ways to present ____________ visually, like gestures, body languages, video and TV.
Question FBQ3 : Recent _______________ in the field has focused on web design and graphically oriented usability.
Question FBQ4 : Graphic designers use __________ of visual communication in their professional practice.
Question FBQ5 : Communication is an essential aspect of _______________ life.
Question FBQ6 : Everyday business persons have to communicate with people at different levels of the organisation or with people external to the _____________.
Question FBQ7 : Poor or inaccurate ______________ can lead to conflict and negativity in the workplace.
Question FBQ8 : Business communication examines verbal, _________and written communication in the world of business.
Question FBQ9 : Many people can communicate well either in _______ or speech, but often they canâ€˜t do both.
Question FBQ10 : Communication _________ is an academic field that deals with the processes of communication, commonly defined as the sharing of symbols over distances in space and time.
Question FBQ11 : Communication __________ is often considered a part of both the social sciences and the humanities,
Question FBQ12 : Most graduate programs in __________today trace their history through speech to ancient rhetoric.
Question FBQ13 : _____________is often recognised as a cornerstone of modern societyâ€”it would be hard to conceive of modern life without it.
Question FBQ14 : Communications training provides necessary skills for individuals to be effective in ___________.
Question FBQ15 : Effective communication is vital for the success of personal _________ and for organisational communication.
Question FBQ16 : In organisation, it is necessary to communicate with different _________and overcome difficulties in effective communication.
Question FBQ17 : It is necessary to ensure that communications between individuals the various sub-cultures serve to meet the _______ and goals of the organisation.
Question FBQ18 : Communications training can assist leaders to develop the ability to perceive how various individuals and __________ relate to each other and make appropriate interventions.
Question FBQ19 : __________ Communication is the process of exchanging messages or information between two or more parties for the purpose of promoting business growth.
Question FBQ20 : Business is conducted through various _________ of communication, including the Internet, Print, Radio, Television, Ambient media, Outdoor, and Word of mouth.
Question FBQ21 : Effective business communication is crucial for the success of individuals as well as __________.
Question FBQ22 : _________communication skills help individuals to effectively interact with others in an organisation.
Question FBQ23 : The basic forms of __________ communication are of two types, namely non-verbal and verbal communication.
Question FBQ24 : Non-verbal communication is a primitive form of communication that does not involve the use of __________.
Question FBQ25 : _______ communication involves the arrangement of words in a structured and meaningful manner, adhering to the rules of grammar.
Question FBQ26 : Businesses have so far not paid much attention to _________ as a skill.
Question FBQ27 : Oral communication cannot be effective unless the audience is good at listening and most of its content is forgotten after a ____________.
Question FBQ28 : People communicate in businesses with each other most often by ___________ communication.
Question FBQ29 : Managers have authority or the right to give orders and expect the orders to be _____________.
Question FBQ30 : Communication from a manager to a ____________is also different.
Question FBQ31 : The communication process among workers of the same level is called the ___________ form of business communication.
Question FBQ32 : The grapevine is the __________ way that communication takes place in an organization.
Question FBQ33 : The grapevine can be used by an “open” company and it will have accurate __________ however, in an authoritative culture the rumor mill may not be accurate.
Answer: Information Â
Question FBQ34 : Educational institutions often offer student counseling, or provide resources for improving _________ skills.
Question FBQ35 : A study method, study system, or study technique, is a formalised learning process or procedure of _______________.
Question MCQ1 : Some people do not pay much attention to _________as a communication skill.
Question MCQ2 : Verbal communication cannot be effective unless the audience is good at _________and most of its content is forgotten after a presentation.
Question MCQ3 : ________communication is the process of communicating through sending and receiving wordless messages.
Question MCQ4 : ___________communication plays a key role in every person’s day to day life, from employment to romantic engagements.
Question MCQ5 : Written texts have non-verbal elements such as handwriting style, spatial arrangement of words, or the use of ________.
Question MCQ6 : Environmental factors such as furniture, architectural style, interior decorating, lighting conditions, colours, temperature, noise, and music affect the _______________of communicators during interaction.
Question MCQ7 : ___________is the study of how people use and perceive the physical space around them.
Question MCQ8 : The space between the sender and the receiver of a ____________influences the way the message is interpreted.
Question MCQ9 : The perception and use of space varies significantly across _________and different settings within cultures.
Question MCQ10 : Space in non-verbal communication may be divided into __________ main categories.
Question MCQ11 : The distance between communicators will also depend on ________, status, and social role.
Question MCQ12 : Chronemics is the study of the use of ________ in non-verbal communication.
Question MCQ13 : The way we perceive time, structure our time and react to time is a powerful _________ tool, and helps set the stage for communication.
Question MCQ14 : __________ perceptions include punctuality and willingness to wait, the speed of speech and how long people are willing to listen.
Question MCQ15 : The timing and frequency of an action as well as the tempo and rhythm of ____________ within an interaction contributes to the interpretation of non-verbal messages.
Question MCQ16 : Kinetics is the study of body movements, facial expressions, and _______.
Question MCQ17 : Kinesic behaviors include _____ gaze, smiling, facial warmth or pleasantness, childlike behaviors, direct body orientation, and the like.
Question MCQ18 : ________ can be used to determine a participantâ€˜s degree of attention or involvement, the difference in status between communicators, and the level of fondness a person has for the other communicator.
Question MCQ19 : A gesture is a non-vocal bodily movement intended to express _______________.
Question MCQ20 : The boundary between language and gesture, or verbal and non-verbal communication, can be hard to ___________.
Question MCQ21 : A ____________hello or a peace sign are examples of speech-independent gestures.
Question MCQ22 : Haptics is the study of ____________ as non-verbal communication.
Question MCQ23 : The study of the role of _______ in non-verbal communication is sometimes referred to as “oculesics”.
Question MCQ24 : Gaze comprises the actions of looking while talking, looking while listening, amount of gaze, and frequency of glances, patterns of fixation, pupil dilation, and ____________ rate.
Question MCQ25 : Characterisers are emotions expressed while speaking, such as laughing, crying, and _______________.
Question MCQ26 : A/an____________ qualifier is the style of delivering a message – for example, yelling “Hey stop that!”,
Question MCQ27 : Repeating consists of using gestures to strengthen a verbal message, such as pointing to the object of _________________.
Question MCQ28 : Verbal and non-verbal messages within the same interaction can sometimes send opposing or conflicting _______________.
Question MCQ29 : A person verbally expressing a statement of truth while simultaneously fidgeting or avoiding eye contact may convey a mixed message to the _____________ in the interaction.
Question MCQ30 : Accurate _______of messages is made easier when non-verbal and verbal communication complements each other.
Question MCQ31 : Non-verbal cues can be used to elaborate on ________ messages to reinforce the information sent when trying to achieve communicative goals etc.
Question MCQ32 : Non-verbal ________is sometimes used as the sole channel for communication of a message.
Question MCQ33 : _______learn to identify facial expressions, body movements, and body positioning as corresponding with specific feelings and intentions.
Question MCQ34 : Non-verbal signals are used to __________ the interpretation of verbal messages.
Question MCQ35 : _______________communication as the name suggests is communication through visual aid.
FBQ1: Listening carefully with the intent of attacking the speaker is known as………….
FBQ2: The process of screening out parts of information that bores us or makes us uncomfortable in a communication process is known as…………..
Answer: selective listening
FBQ3: The psychological theory which states that a person feels conflict if they hold two or more attitudes that are in opposition to each other is known as…………..
FBQ4: The method of memorising lists and organising them is known as………..
FBQ5: A symbol or combination of symbols used to convey emotional content in written or message form is known as………….
FBQ6: Any interference that keeps a message from being understood or accurately interpreted is regarded as……………
FBQ7: A dialogue intended to produce an agreement upon courses of action, to bargain for individual or collective advantage, to resolve disputes or to craft outcomes to satisfy various interests is referred to as………..
FBQ8: The process of breaking talks into steps, organised by time is known as………..
FBQ9: The first step in planning an oral presentation is developing a…….
Answer: purpose statement
FBQ10: The process of speaking to a group of people deliberately and in a structured manner with the intention of informing, influencing, or entertaining them is known as…………
Answer: public speaking
FBQ11: The letter that accompanies an applicant’s curriculum vitae is known as………..
Answer: cover letter
FBQ12: In formal letter writing, the abbreviation RSVP stands for…………
Answer: please reply
FBQ13: PP is the abbreviation for……….., which is a Latin phrase used in formal letter writing to show that one is signing a letter on somebody else’s behalf
Answer: per procurationem
FBQ14: Internal communications within an organization is conveyed through……..
FBQ15: Writing is said to be……..because it can occur at any time and the process can return several times
FBQ16: The method of drawing rough sketches to plan a picture book, a movie script, a graphic novel or other fiction is known as……….
FBQ17: The technique of creating a visual web that represents associations among ideas is known as……………
FBQ18: Words that carry the meaning or sense in a sentence is referred to as……….
FBQ19: Words are made from………..
FBQ20: A…………..sentence encapsulates or organises an entire paragraph and often appear at the beginning
FBQ21: A complete sentence has a subject and a………..
FBQ22: A…………..is the most basic type of a sentence which consists of a single independent clause
Answer: simple sentence
FBQ23: A…………is a grammatical and lexical unit consisting of one or more words, representing distinct and differentiated concepts, and combined to form a meaningful statement, question, request, or command.
FBQ24: One method of note taking common among visual communicators that allows them to illustrate using a tree structure is known as………
FBQ25: The practice of writing pieces of information, often in an informal or unstructured manner is known as:
Answer: note taking
MCQ1: The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs is known as?
MCQ2: Communication is commonly perceived as a:
Answer: One-way process
MCQ3: The following are common barriers to successful communication except:
MCQ4: The collection of rules and conventions that govern the composition of sentences in any given natural language is known as:
MCQ5: In the sentence note taking method, every new thought is written as:
Answer: A new line
MCQ6: The ‘R’s in SQ3R study skill stand for:
Answer: Read, Recite and Review
MCQ7: The form of note taking that uses graphic organizers and diagrams to organize information is known as:
MCQ8: The mere exchange of words between two or more parties is regarded as:
MCQ9: The following are types of paralinguistic symbols except:
Answer: Vocal synthesisers
MCQ10: Paralinguistic symbols concerned with momentary variations in the manner in which verbal symbols are presented (e.g., volume, force, pitch) are known as:
Answer: Vocal qualifiers
MCQ11: Sounds that can stand alone as symbols because they can be interpreted as having a specific meaning are known as:
Answer: Vocal characterizers
MCQ12: Sounds that regulate the flow of verbal conversation is known as:
Answer: Vocal segregates
MCQ13: Body movements that facilitate the release of tension, stress, or anxiety is known as:
MCQ14: The following are qualities of effective feedback except:
Answer: Political correctness
MCQ15: The principle that people are drawn towards persons and things they like, evaluate highly, and prefer; and they avoid or move away from things they dislike, evaluate negatively, or do not prefer is known as:
Answer: Immediacy principle
MCQ16: The context in which a speaker speaks is known as:
Answer: Voice set
MCQ17: The use of space and distance within communication is known as:
MCQ18: The study of how time affects communication is known as:
MCQ19: The study of paralanguage, which includes the vocal qualities that go along with verbal messages, such as pitch, volume, rate, vocal quality, and verbal fillers is known as:
MCQ20: The most common type of gesture which are used to illustrate the verbal message they accompany are known as
MCQ21: Gestures that have a specific agreed-on meaning are known as:
MCQ22: The main types of gesture include the following except:
MCQ23: What is the term for the psychological distance between communicators which includes eye contact, smiling, vocal expressiveness, physical proximity etc.
MCQ24: The physical distance between communicators indicates:
Answer: The type of relationship they have
MCQ25: For the purposes of understanding how different people communicate non-verbally, Edward Hall separated cultures into two basic categories:
Answer: Contact and non-contact cultures
FBQ26: PQRST is an acronym for a study method which stands for ……., Question, Read, Summary, and Test
FBQ27: Communication among employees of the same level in an organization is called…
Answer: horizontal communication
FBQ28: The process of exchanging messages or information between two or more parties for the purpose of promoting business growth is referred to as…………..
Answer: business communication
FBQ29: Voice qualities such as volume, pitch, tempo, rhythm, articulation, resonance, nasality, and accent give each individual a unique………….
Answer: voice print
FBQ30: The context in which a communicator speaks is known as………..
Answer: voice set
FBQ31: The vocalized but nonverbal parts of a message are known as……….
FBQ32: The study of the role of eyes in non-verbal communication is referred to as…………
FBQ33: Gestures with direct verbal translations are referred to as……
FBQ34: ………is central to the construction, maintenance and transmission of culture, as well as to cultural resistance and change
FBQ35: The communication between people involving the sending and reception of wordless clues is known as……………..
Answer: nonverbal communication
FBQ36: ……………are specific body movements that carry meaning
FBQ37: When an organization is facing a public challenge, or comes under threat, the communication that is put out by the management is commonly referred to as………..
Answer: Crisis management
FBQ38: The aggregate perceptions and assessment by stakeholders including employees of an organisation’s ability to fulfil their expectations is known as………….
Answer: organizational reputation
FBQ39: ………….is the reality and uniqueness of an organisation, which is integrally related to its external and internal image and reputation through corporate communication
Answer: Corporate Identity
FBQ40: The set of activities involved in managing and orchestrating all internal and external communications aimed at engaging employees and stakeholders on which an organization depends is known as…………….
Answer: corporate communication
FBQ41: Communication…..is the notion that an individual’s or group’s behavior are governed by their morals which in turn affects communication
FBQ42: The live exchange and mass articulation of information among several persons and machines remote from one another but linked by a telecommunications system is known as………..
FBQ43: ………..is understood through such indicators as direction of lean, body orientation, arm position, and body openness
FBQ44: In a communication process………can be used to determine a communicator’s degree of attention or involvement
FBQ45: The study of body movements, facial expressions, and gestures in a communication process is known as ……………
FBQ46: Space in non-verbal communication may be divided into four main categories: intimate, personal, public, and …….. space
FBQ47: …… is the study of the use of time in non-verbal communication
FBQ48: The study of how people use and perceive the physical space around them is known as…..
FBQ49: The process of communicating through sending and receiving wordless messages is known as……………
Answer: non-verbal communication
FBQ50: A…….is an organizational structure where every entity in the organization, except one, is subordinate to a single other entity
Answer: hierarchical organization
MCQ26: The personal space, or “bubble,” that one maintains around their person in non-verbal communication is known as:
Answer: Body territory
MCQ27: The following are kinds of territories in proxemics except:
Answer: Private territory
MCQ28: The following are types of distances communicators keep except:
MCQ29: The study of the way in which certain body movements and gestures serve as a form of non-verbal communication is known as:
MCQ30: The following are non-verbal communication theories except:
MCQ31: The phrase or sentence that has meaning (vocabulary) and structure (grammar) is known as a:
MCQ32: The following are illocutionary/perlocutionary points except:
MCQ33: The two types of locutionary act are:
Answer: Propositional and utterance acts
MCQ34: Speech acts that have an effect on the feelings, thoughts or actions of either the speaker or the listener is known as:
Answer: Perlocutionary act
MCQ35: Communication contexts include the following except:
Answer: Private communication
MCQ36: The first major context within the field of communication is:
Answer: Intrapersonal communication
MCQ37: The utterance of sounds that have sense and reference and therefore meaning is known as a:
Answer: Locutionary act
MCQ38: The theory of language that says that our utterances aren’t just about words and their dictionary definitions.
Answer: Speech act theory
MCQ39: The distance between communicators interacting with each will depend on the following factors except:
MCQ40: Which of the following is a type of space in non-verbal communication?
Answer: All of the options
MCQ41: Which of the following factors are capable of influencing the behaviour of communicators during an interaction?
Answer: All of the options
MCQ42: The overall assessment of an organisation by its stakeholders is known as:
MCQ43: The reality and uniqueness of an organisation, which is integrally related to its external and internal image and reputation through corporate communication is known as:
Answer: Corporate identity
MCQ44: A dialogue intended to produce an agreement upon courses of action, to bargain for individual or collective advantage, to resolve disputes or to craft outcomes to satisfy various interests is referred to as:
MCQ45: The following are principles of interpersonal communication except:
Answer: Interpersonal communication is rigid
MCQ46: The common fear of public speaking is called
MCQ47: The writing process is seen as consisting the following steps except:
MCQ48: Words that have exactly the same sound (pronunciation) but different meanings and (usually) spelling is known as:
MCQ49: The science of the sounds of human speech is known as: